Is Using a New Salesforce Consultancy Risky?

In the dynamic world of Salesforce consultancy, businesses often face a pivotal decision: whether to hire a new consultancy or go with an established one. While the allure of a long-standing reputation and a track record of success might draw you toward established firms, there are compelling reasons to consider newer consultancies. This article delves into the myriad advantages of opting for a fresh consultancy, highlighting aspects such as innovation, agility, personalized service, cost-effectiveness, and the drive for excellence.

  1. Innovation and Fresh Perspectives

New consultancies bring a breath of fresh air into the Salesforce ecosystem. These firms are often founded by professionals who have been at the forefront of Salesforce technology and are passionate about integrating the latest innovations into their projects. Their fresh perspectives can help your business leverage cutting-edge solutions that established firms might overlook due to their reliance on tried-and-true methods.

Staying Ahead of the Curve

The tech landscape evolves rapidly, and Salesforce is no exception. New consultancies are often more attuned to the latest updates, features, and best practices. Their commitment to staying ahead of the curve can ensure that your Salesforce implementation is not just current but future-proof. This proactive approach can provide a significant competitive advantage, enabling you to utilize the most advanced tools and techniques available.

Creativity and Out-of-the-Box Thinking

Younger consultancies tend to attract creative minds who think outside the box. This creativity translates into innovative problem-solving approaches tailored to your specific needs. Whether it’s designing custom apps or creating unique workflows, these firms can offer solutions that break away from the norm and deliver exceptional results.

  1. Agility and Flexibility

One of the hallmark advantages of new consultancies is their agility. These firms are typically less bureaucratic and more adaptable, enabling them to respond quickly to changing project requirements and business needs.

Rapid Adaptation to Change

In a fast-paced business environment, the ability to adapt quickly is crucial. New consultancies often excel in this area, thanks to their streamlined structures and flexible processes. This adaptability ensures that your project can pivot when necessary, incorporating new ideas and addressing unforeseen challenges without significant delays.

Personalized Attention

With fewer clients to juggle, new consultancies can offer more personalized attention to each project. This focused approach means your business receives the dedicated support it deserves. Your project won’t be just another entry in a long list of ongoing engagements; instead, it will be a priority, with a team that is deeply invested in your success.

  1. Cost-Effectiveness

Budget considerations are always top of mind for businesses. New consultancies often provide a more cost-effective option without compromising on quality. Their lean operations and lower overhead costs translate into more competitive pricing.

Value for Money

While established firms might charge a premium for their brand name and extensive portfolio, new consultancies can offer excellent value for money. They are driven by the desire to prove themselves and build a reputation, which often results in going the extra mile to ensure client satisfaction. This dedication can lead to high-quality deliverables at a fraction of the cost.

Transparent Pricing Models

New consultancies are more likely to adopt transparent pricing models, providing clear insights into what you’re paying for and why. This transparency helps in budgeting and ensures there are no hidden costs, making financial planning smoother and more predictable.

  1. Drive for Excellence

New consultancies are on a mission to establish themselves in a competitive market. This drive for excellence can translate into an unparalleled commitment to your project’s success.

Hunger to Prove Themselves

Every new consultancy has a hunger to prove its worth. This ambition drives them to deliver outstanding results, often exceeding client expectations. The success of your project is not just another win for them; it’s a stepping stone to building their brand and reputation.

High Level of Engagement

The founders and senior consultants in new firms are usually deeply involved in projects. Unlike in larger firms where top executives might be more hands-off, in a new consultancy, you’re likely to benefit from direct access to the most experienced and knowledgeable professionals. This high level of engagement ensures that your project benefits from top-tier expertise and leadership.

  1. Personalized Service and Strong Relationships

Building strong client relationships is at the core of new consultancies. They understand that their success hinges on their ability to foster long-term partnerships.

Tailored Solutions

New consultancies excel in creating tailored solutions that align perfectly with your business goals. They take the time to understand your unique challenges and craft strategies that address your specific needs. This bespoke approach ensures that your Salesforce implementation is customized to deliver maximum impact.

Close Collaboration

Expect close collaboration when working with a new consultancy. Their teams are more accessible and open to regular communication, fostering a collaborative environment where your input is valued. This partnership approach ensures that the project evolves in line with your vision and requirements.

  1. Enhanced Focus on Niche Markets

New consultancies often carve out niches for themselves, focusing on specific industries or business sizes. This specialized focus can be highly advantageous if your business falls within their targeted market.

Industry-Specific Expertise

If a new consultancy specializes in your industry, they bring in-depth knowledge of industry-specific challenges and opportunities. This expertise can lead to more effective and relevant solutions, enhancing the overall efficiency and success of your Salesforce implementation.

Understanding of Small and Medium Enterprises (SMEs)

Many new consultancies focus on serving small and medium enterprises (SMEs), understanding their unique needs and constraints. This focus means they are adept at providing scalable solutions that fit the budget and resource limitations of smaller businesses, ensuring that you get the best possible return on investment.

  1. Commitment to Continuous Improvement

New consultancies are not content with just delivering a project and moving on. They are committed to continuous improvement and long-term success for their clients.

Post-Implementation Support

You can expect robust post-implementation support from a new consultancy. They understand that the success of a Salesforce implementation is not just about go-live but also about ongoing optimization and support. This commitment ensures that your system continues to deliver value long after the initial implementation.

Feedback-Driven Enhancements

New consultancies are keen on gathering feedback and using it to improve their services. Your insights and experiences are invaluable to them, leading to continuous enhancements in their approach and offerings. This feedback loop ensures that your relationship with the consultancy evolves and improves over time.

  1. Risk Mitigation

While hiring a new consultancy might seem risky, these firms often implement robust risk mitigation strategies to ensure project success.

Detailed Planning and Risk Assessment

New consultancies are meticulous in their planning and risk assessment. They understand the stakes involved and take proactive measures to identify and mitigate potential risks. This thorough approach minimizes the likelihood of project delays or failures.

Agile Methodologies

Adopting agile methodologies allows new consultancies to manage risks effectively. By breaking the project into smaller, manageable phases, they can address issues as they arise and make necessary adjustments swiftly. This iterative approach ensures that the project stays on track and delivers the desired outcomes.

  1. Cultural Alignment and Values

New consultancies often prioritize cultural alignment and shared values, striving to build partnerships based on mutual respect and understanding.

Alignment with Modern Work Culture

Many new consultancies are built around modern work culture principles, such as transparency, collaboration, and inclusivity. These values resonate well with contemporary businesses looking to foster a progressive and inclusive work environment.

Commitment to Ethical Practices

Ethical practices are a cornerstone for many new consultancies. Their commitment to integrity, transparency, and client-centricity ensures that your partnership is built on trust and mutual respect. This ethical foundation fosters a positive working relationship and ensures that your business interests are always prioritized.

  1. Access to a Broader Talent Pool

New consultancies often have the flexibility to tap into a broader talent pool, including freelancers, contractors, and specialized experts, to bring the best minds to your project.

Leveraging Global Talent

Many new consultancies leverage the global talent pool to access specialized skills and expertise. This approach allows them to assemble a diverse team with the right mix of skills to meet your project’s unique requirements.

Focus on Skill Development

New consultancies invest heavily in skill development and training, ensuring that their teams are equipped with the latest knowledge and expertise. This focus on continuous learning ensures that your project benefits from the most up-to-date and effective solutions.


While established consultancies bring experience and a proven track record, new consultancies offer a compelling array of benefits that can make a significant difference to your Salesforce implementation. From innovation and agility to personalized service and cost-effectiveness, the advantages of hiring a new consultancy are substantial.

By choosing a new consultancy, you’re not just hiring a service provider; you’re partnering with a team that is deeply committed to your success, driven by the desire to prove themselves and establish a reputation for excellence. This partnership can result in a more dynamic, responsive, and ultimately successful Salesforce implementation, positioning your business for sustained growth and competitive advantage.


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